E&P Leisure Terms And
Conditions
Listed below are the T&C’s that apply to any hire from E&P Leisure be it attractions,
catering, event equipment or services that we provide. Although all terms are legally
binding we do our upmost to solve any issue promptly and professionally . We are
quite flexible and reasonable.We understand that not everything always goes to plan
when planning any event or occasion. We will do everything we can to ensure your
event runs as smoothly as possible. We are a reliable and professional company
that provides a premium service. If you have any questions please contact us.
1. CONFIRMATION OF EVENT AND
PAYMENT TERMS
To confirm a booking, the deposit must be paid. If a deposit is paid, it will be deemed
that the invoice/contract and its terms and conditions have been read, understood
and agreed to. All deposits are non-refundable. The Hirer will pay E&P Leisure a
non-refundable deposit of 20% (upto £10,000) to confirm the booking and must pay
within 7 days of receiving the invoice/contract unless otherwise agreed. The Hirer
will pay E&P Leisure the full remaining balance at least 14 days before the date of
hire, unless otherwise agreed. If the balance payment is not received or been
agreed otherwise, E&P Leisure will not perform the event but contractual obligations
of payment will still apply and any amount outstanding will be pursued through the
County Court if necessary. For any booking taken at short notice (14 days or less)
full payment will be required upon confirming the booking i.e. by BACS transfer If
payment is made on the day of the event, due to special circumstances, payment
must be made upon arrival. If payment is not given, E&P Leisure will not set up the
equipment hired and contractual obligations to pay will still apply. The booking is for
a set period of time, noted in the invoice/contract. If the event over runs, due to
timing issues that are not the fault of E&P Leisure, any additional time will be
invoiced after the event. By paying a deposit it is confirming you have read and
agreed to these terms and conditions you are agreeing that any additional time will
be paid for. However, we reserve the right to finish the event at the contracted time,
even if the event is not completed.
2. CANCELLATIONS AND ALTERATIONS
Any cancellations or alterations pertaining to the invoice/contract must be
communicated in email by the Hirer and any alterations must also be agreed to by
E&P Leisure in email. The Hirer agrees that if any cancellations made by the hirer,
for whatever reason the fees following will apply, deposit is non-refundable, 50% of
the total amount if canceled within 14 to 8 days before the event date, 75% of the
total amount if canceled within 7 days to 1 day before the event date and 100% of
the total amount if canceled on the day of the event. E&P Leisure reserve the right to
alter / amend / substitute any item / package for any genuine reason, to the same
value or greater if it is due to Health and Safety reasons or circumstances beyond
our control. The Hirer will be notified of the change as soon as we are able to do so.
No refunds or compensation will be offered as E&P Leisure will substitute items. If
no substitute is provided, the value of hire of that piece of equipment will be
refunded. In the highly unlikely event that E&P Leisure cancel the event, any monies
paid will be returned but no compensation will be paid. (To date, E&P Leisure have
never canceled an event unless agreed with the hirer)
2.1. Covid-19 Rule Updates
If your event is canceled due to a covid-19 rule update we will move your deposit/payment free
of charge to a new date.
3. ATTRACTIONS DESIGN AND
ARTWORK
Due to multiple attractions we can not duplicate each item exactly.We try to provide
a item as close to the description as possible, However we E&P Leisure have the
right to supply a attraction that is subject to change appearance i.e colour, artwork,
design. We do not guarantee the exact item displayed on our website. By paying a
deposit you the hirer agrees to these terms and except all items and services
available for hire are subject to change at any time. In the unlikely event we are
unable to get the required attraction to your event on the date booked we will
replace with a similar item for the same hire value.
4. POWER
If you do not have power i.e. a suitable electric source – Generators are available on
request at £POA per item hired and must be booked in advance (large funfair rides
will supply their own power with their own generator for no extra fee). If power is not
booked it is assumed there is ample power on site for the equipment hired. If the
socket is indoors, a minimum 13-amp power supply is to be supplied by the Hirer
unless E&P Leisure state otherwise. If a generator or outside electrical source is
being used, this must be a 16 amp power source (if in doubt please ask the sales
team). Power leads supplied by E&P Leisure are approximately 30 feet therefore
power supply needs to be within this distance from the apparatus. If it is discovered
the power is not suitable the event will not proceed and no refunds will be
given/contractual obligations to pay will still apply. If you are unsure, please ask the
sales team.
5. SUITABLE VENUE AND GROUND
SURFACE
If you, the hirer, provide the venue, it is your responsibility to ensure there is proper
and safe drive on access to where the equipment will be sited, onsite parking for
vehicles and enough room to set up the equipment. If there is no drive on access or
onsite parking please advice the sales team. If E&P Leisure cannot gain proper and
safe access to the site etc. we reserve the right to withdraw our services. No refunds
will be given / payment in full will be required. (We can contact the venue on your
behalf if you are in doubt before you pay the deposit.) We will be using the details
you/the venue will be providing on your access to enable us to safely set up the
equipment hired and ensure the health and safety of our employees. We will not put
employees at risk. If any of these details are incorrect and pose a Health and Safety
issue, we reserve the right to withdraw our services with no refunds being given/
payment in full being required. If you, the hirer, provide the venue, you must ensure
there is vehicular access that is wide enough for our vehicles.
6. CONDITIONS OF USE OF EQUIPMENT
It is our policy to conduct operations safely, protecting the Health and Safety of our
employees and members of the public. E&P Leisure will always have the right to
refuse to allow a member of the public to use the equipment for any reason
whatsoever, especially if it relates to Health and Safety. Glasses are not permitted to
be worn on a lot of the equipment, nor loose items, nor shoes, nor anything that is
deemed inappropriate by E&P Leisure staff or sub contractors staff. If E&P Leisure
staff or sub contractors staff deems a member of the public is intoxicated then they
will be refused to allow to take part/ use the equipment, if it is deemed they could
pose a danger to themselves or others. Safety is considered first in all our activities.
However, safety is everyone’s responsibility. Everyone takes part at their own risk.
7. DAMAGE OR LOSS OF EQUIPMENT
Any theft or malicious deliberate damage of any sort to the equipment hired, will be
invoiced to the Hirer at the cost to repair the item or if it cannot be repaired, at full
replacement cost. If the equipment supplied by E&P Leisure is to be left on site, the
responsibility of the goods passes onto the hirer and the hirer is expected to take all
reasonable precautions to prevent theft or damage. Any theft or damage of any sort
to the equipment hired, will be invoiced to the hirer at full replacement/repair cost.
8. WEATHER
If E&P Leisure or sub contractor deem that the weather conditions i.e. Rain, snow,
thunder, lightning, wind, excessive heat/sun pose any Health and Safety risk
whatsoever to whomsoever, at any point during the event, we reserve the right to
close down the equipment until such a point that it is safe to resume use. Most
attractions can continue in light to moderate rain but the closure of an attraction will
be solely at the discretion of E&P Leisure or sub contractor. If the wind reaches over
5 on the Beaufort scale, it is a Health and Safety requirement that we deflate some
attractions. No reductions to the hire cost will apply for any time lost. If the Hirer
decides not to proceed due to weather conditions full payment must still be made/
no refunds will be given.
9. TIMINGS
E&P Leisure will not be held responsible for any delays in setting up / removal of
equipment caused by the venue / third party that are outside of our control. It is the
duty of the Hirer to inform the venue (if the Hirer has supplied the venue) of setting
up and de-rig times and the nature and content of the equipment to be installed,
unless E&P Leisure have hired the venue whereupon it is our responsibility. If there
any timing restrictions you must advise E&P Leisure prior to confirming your
booking. We require ample time to set up and de-rig the equipment hired. E&P
Leisure cannot be held responsible for delays caused by un-cooperative venue
personnel. E&P Leisure will set off to the venue location allowing ample time to set
up. If there is a traffic delay due to an accident etc. we will notify the Hirer as soon as
it is possible to do so. If delay occurs due to E&P Leisure negligence,
reimbursements may be made but will vary depending on delay and will never be
more than the total hire cost. E&P Leisure can handle more then one event per day.
With many unforeseeable contributing factors including delivery delays, road works
and vehicle failure, though unlikely, you may experience a delay in your hire delivery
10. STAFF AND ABUSE POLICY
All staff being used on the day by E&P Leisure will be of smart appearance. E&P
Leisure uniforms are worn Subject to availability. If you would like our staff to wear
your branded uniforms or no uniforms at all please contact us before the event so
we can be prepared on the day of hire. The term “unsupervised” means there is not
a member of staff from E&P Leisure present at the event to operate / supervise the
equipment. We do not tolerate any form of abuse towards our staff. We reserve the
right to cease operating the equipment and withdraw our services if this occurs. No
refunds will be given/full contractual obligations to pay will apply. This includes
excessive drunken behavior resulting in abuse. Our staff are there to provide the
equipment hired/service and not to marshal excessive and unruly behavior. If this
occurs, if after a warning it continues, operations will cease with no refunds given/full
payment being required.
11. STAFF BREAKS AND
REFRESHMENTS
The hirer will supply food and drinks to E&P Leisure staff, unless previously agreed
they will not with E&P Leisure. We staff equipment according to the equipment you
have booked. Staff will be entitled to comfort breaks/sanitary breaks in accordance
with the relevant laws. This may mean that equipment might be shut for a period of
time. If you require continuous staffing requirements, an additional member of staff
will need to be costed and added to your booking. Please advise the sales team
accordingly. We do not tolerate any form of abuse towards our staff. We reserve the
right to cease operating the equipment and withdraw our services if this occurs. No
refunds will be given/full contractual obligations to pay will apply. This includes
excessive drunken behavior resulting in abuse.
12. HEALTH AND SAFETY OF E&P Leisure
STAFF
The venue/hirer will assume responsibility for the Health and Safety of our staff
whilst they are upon their premises in accordance with the Law of the Land at that
time.
13. INSURANCE COVER
E&P Leisure and their contractors will have employer & public liability insurance
cover for the equipment hired but all contestants/users take part entirely at their own
risk. Risk assessments and insurance documents are available on request. There is
no insurance cover for unsupervised or dry hire items.
14. COMMITMENT TO CARE
E&P Leisure accepts no liability for any damage, loss, illness or injury resulting from
this event however it may have been caused, save for death or personal injury
caused by its own negligence. E&P Leisure accepts no liability for any illness or
injury resulting from over exertion, aggravation or precipitation of any medical
condition caused by participating in this event. People suffering with neck, back and
joint issues are advised not to take part. Hirers must convey that all persons
participate in this event on the express understanding that it is at their own risk and
participants are strongly advised to seek medical advice before participating. Hirers
are responsible for advising that all participants should report any accidents,
incidents or instances of feeling unwell to the appointed first aiders/ E&P Leisure
staff at the time and to notify E&P Leisure on the day of the event. The hirer will be
responsible for the overall site. Operators have the right to refuse the use of
apparatus to any person they feel may be a hazard to themselves, other persons or
equipment.
15. FIRST AID
The hirer must ensure there is adequate first aid for the event. E&P Leisure can
provide this service at an additional cost. E&P Leisure are not responsible for
providing first aid to members of the public.
16. SCHOOL EVENTS AND CHILDREN’S
PARTIES
The hirer, being the school or parents shall assume responsibility for children at all
times and ensure they behave in an appropriate manner at all times. If the children
are deemed to be unruly and pose any Health and Safety risks, if the hirer or parent
cannot control their behavior, we reserve the right to cease operating the event.
17. RUBBISH DISPOSAL
It is the responsibility of the hirer to ensure all rubbish created as a result of the
event, is disposed of, if the hirer sourced the venue. Please note E&P Leisure will
not be responsible for rubbish disposal.
18. PHOTOS
We do take photos at events to be used for marketing purposes (if this should create
an issue, please contact the office). We do take photographs of our equipment when
it is set up pre event, for health and safety purposes. This is a requirement and used
for internal purposes only.
19. THIRD PARTIES
E&P Leisure is not responsible for non-fulfillment or breach of any contracts by
proprietors, managers, employers or artists, but every reasonable safeguard is
assured. Wherever possible in such cases, E&P Leisure will replace the venue, act
or equipment with that of similar price and quality.
20. INABILITY TO OPERATE/PERFORM
DURING AN EVENT
Where operators and artistes are prevented, or will be prevented from operating
equipment or performing their act during the event due to e.g. inclement weather,
health and safety reasons, power cuts or any other circumstances beyond their
control/ force majeure the full fee shall still be payable.
21. INABILITY TO OPERATE/PERFORM DURING AN EVENT
Where operators and artistes are prevented, or will be prevented from operating equipment or performing their act during the event due to e.g. inclement weather, health and safety reasons, power cuts or any other circumstances beyond their control/ force majeure the full fee shall still be payable.
22. SAND PIT HIRE
22.1 The Hirer shall be responsible for the insuring of the sand pit/pits.
22.2 The Hirer agrees to indemnify and hold the Owner (E&P Leisure) and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against the Owner by any person whatsoever for injury to person or property caused by or in connection with or arising out of the storage, transit, transport, unloading, loading or use of the sand pit/pits during the period of hire.
22.3 The Hirer is responsible for the maintenance of the sand during the hire period, for example raking and filling all holes made by the users.
23. EVENT HUT HIRE
23.1 The Hirer shall be responsible for the insuring of the event huts.
23.2 The Hirer agrees to indemnify and hold the Owner (E&P Leisure) and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against the Owner by any person whatsoever for injury to person or property caused by or in connection with or arising out of the storage, transit, transport, unloading, loading or use of the event huts during the period of hire.
23.3 The Hirer is responsible for the safety of the event huts on site, any stolen or damaged event huts during the period of hire will be charged to the hirer at the cost to replace or fix the event huts.